GENERAL TERMS AND CONDITIONS
The website http://www.studiopassenger.com and its sub-domains, as well as the online shop found on this website are operated by FLAKA JAHAJ – PASSENGER, a sole proprietorship established in Switzerland with UID CHE-351.512.938, located at Gemeindestrasse 62, 8032 Zürich, Switzerland (hereinafter referred to as “Studio Passenger” or “we”).

If you are below 18 years of age, you need permission from your legal guardian to place an order online. By placing an online order, you accept these general terms and conditions (the “General Terms and Conditions”).

Studio Passenger reserves the right to amend these General Terms and Conditions from time to time. Any changes will enter into force no earlier than thirty (30) days after they have been made available in the website.

CONTACT DETAILS
Name: FLAKA JAHAJ – PASSENGER
UID: CHE-351.512.938 
Postal address: Gemeindestrasse 62, 8032 Zürich, Switzerland

NAME: Studio Passenger 
Return address: Gemeindestrasse 62, 8032 Zürich, Switzerland
E-mail address: flaka@studiopassenger.com
Telephone No.: +41 44 251 03 78

ORDERING AND ACCEPTANCE OF PURCHASES
Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order, and correct any input errors. Studio Passenger does not guarantee that all items included in the online store are in stock at the time of your ordering. In the event that an item is unavailable, we will contact you as soon as possible by e-mail.

After submitting your order in the online store, we will send you an order confirmation & summary to the e-mail address you have provided. The order confirmation contains your order number, details of the items ordered, and delivery particulars. Once the order has been shipped, you will receive shipping information with tracking details from our courier.

We do not accept delivery to post office boxes, army post office addresses, or similar addresses. We reserve the right to not accept your order at our discretion.

PRICES AND PAYMENT
Prices are subject to change without notice. Changes will not apply to items already purchased. We accept major credit and debit cards, as well as payments through PayPal. All transactions are processed by Shopify to ensure secure payments.

DELIVERY
Our aim is to deliver your purchased items as quickly as possible. If items are in stock, the delivery time is normally 2-5 business days from the time you receive confirmation of your purchase. Packages are sent with a reputable courier and are insured during transit. If your package is lost, please contact us immediately so we can initiate an investigation.

CANCELLATIONS AND RETURNS
You have the right to cancel your purchase within fourteen (14) days from the date of receipt of the items. To cancel, contact us at info@studiopassenger.com for a pre-paid return label. Refunds, including delivery charges, will be processed upon receipt of the returned items.

EXCHANGES AND FAULTY ITEMS
You can exchange items into different sizes and colors based on stock availability. For faulty items, contact us immediately for a resolution, which may include repair, replacement, or refund.

CONTENT AND COLORS
While we strive to display accurate texts, images, and pricing, errors may occur. Colors may vary depending on your device settings.

GOVERNING LAW
General Terms and Conditions are governed by and construed in accordance with the laws of Switzerland. All disputes arising from or related to these terms that cannot be amicably resolved with our customer care team may be addressed through official channels shall be resolved by the ordinary courts of the Canton of Zurich, Switzerland. For local resolutions, you may contact the Swiss Federal Consumer Affairs Bureau, which handles consumer rights issues within Switzerland. All disputes arising out of or in connection with these Terms and Conditions. For international concerns, particularly those involving EU customers, disputes may be submitted to the European Commission’s online dispute resolution platform, accessible at EC ODR.. This platform provides a streamlined mechanism for resolving cross-border e-commerce disputes.